Silver Herkimer Hanging Earrings

Chandesa Silver Jewelry - Return and Refund Policy

At Chandesa Silver Jewelry, your satisfaction is our priority. We deeply value the trust you place in us and believe in being transparent and fair in everything we do. If you're not completely happy with your purchase, we're here to make things right.

1. Return  Eligibility

• You may return unused and unworn jewelry within 7 days from the date of delivery. We follow a no-questions-asked return policy, provided the item is unused, unworn, and in its original condition and packaging.

2. How to Initiate a Return

• Fill in the Return Request form (found under Quick Links at the bottom of every page on Chandesa.com) with the required details.
• Alternatively, you can reach out to us via WhatsApp or phone at +91-99115 21461 to schedule a return.

3. Return Shipping       

•  We’re happy to arrange a free return pickup for you to make the process seamless. There’s no need to pay anything—the return shipping will be on us.
  Your convenience is important to us!

4. Processing Your Refund

• Once the returned item is received and inspected, your refund will be processed to the original payment method within 7–10 business days.
• Refunds will be issued to the original method of payment.
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
  

6. Damaged or Defective Items

• We take utmost care in packaging every product to ensure it reaches you in perfect condition. However, if you still receive a damaged or defective item, please contact us within 7 days of delivery.
• We will arrange for a replacement (subject to availability) or issue a full refund, including return shipping.
• Replacements will be shipped within 3 business days of confirmation.

7. Need Help?

We're here to help with any return-related queries:

• 📧 Email: chandesasilverjewelery@gmail.com
• 📞 Phone/WhatsApp: +91 99115 21461 / +91 95990 48956

Chandesa is committed to making your return process as smooth and hassle-free as possible.

Chandesa Silver Jewelry – Shipping Policy

At Chandesa Silver Jewelry, we strive to offer a seamless shopping experience with fast and reliable shipping services, ensuring your precious pieces reach you in perfect condition and on time. We value your trust and believe in complete transparency in our shipping process.

1. Processing Time & Delivery

• All orders are dispatched within 2–3 business days.
• Delivery usually takes 5–7 business days after the dispatch, depending on your location.
• Orders are not processed on weekends or public holidays.
• A confirmation email with tracking details will be sent once the order is shipped.

2. Order Tracking

• A tracking number will be shared via email once your order is shipped.
• Please allow 24–48 hours for the tracking details to become active.

3. Free Shipping

• We offer free shipping on all domestic orders within India.

4. Shipping to Remote Areas

• Deliveries to remote or hard-to-reach locations may take additional time.
• In case of delays, we will inform you in advance.

5. Order Delays

• Delays may occur due to reasons beyond our control (e.g., weather, strikes, customs clearance, etc.).
• We will notify you promptly and work towards a resolution.

6. Incorrect or Incomplete Addresses

• Please double-check your address at checkout.
• If a package is returned due to an incorrect or incomplete address, re-shipping costs will apply.

7. Damaged or Lost Orders

• If your order arrives damaged, please contact us within 7 days of delivery.
• We will assist you in resolving the issue promptly.
• Chandesa is not liable for lost or stolen packages once marked as "Delivered" by the courier.

8. Need Help? If you need assistance with your shipment, feel free to reach out to us:

• 📧 Email: chandesasilverjewelery@gmail.com
• 📞 Phone: +91 99115 21461, +91 95990 48956

Thank you for choosing Chandesa Silver Jewelry — we’re committed to delivering sparkle and satisfaction with every order!